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From Frustration to Flexibility: Fixing a Car Dealership Network’s Outdated Phones

At Business Telco Solutions, we know that in the automotive industry, every missed call can mean a missed sale. When a Melbourne-based car dealership network approached us with skyrocketing phone costs, poor call handling, and remote staff struggling to stay connected, we knew a cloud-based VOIP system was the answer.

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The Challenge: Old Phones Driving Up Costs

Across multiple dealership locations, the group was dealing with:

High line rental and call charges
Customers needing to drive in to the dealership to book a service as they couldn’t get through on the phone
Inconsistent communication between locations
Remote and on-the-road staff unable to take or transfer calls easily
Customer frustration from delayed call responses

They needed a modern, reliable, and scalable phone system that worked across all sites—without blowing the budget.

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Our Solution: Cloud-Based 3CX Phone System

We rolled out a 3CX IP PBX with SIP Trunking, designed specifically for multi-site automotive operations. The system included:

Cloud-hosted phone system with call queues, IVR menus, voicemail-to-email, and mobile/desktop apps.
CRM integration so sales staff had instant access to customer details while on the call.
Remote access so team members could answer, transfer, and manage calls from anywhere—whether on the showroom floor, at another branch, or on the road.

We completed the installation and training in under a week—with no hidden fees or long-term lock-in contracts.

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The Results: Faster Service, Lower Bills, Happier Customers

The impact was immediate:

40% reduction in phone costs across the network
5+ hours a week saved on admin tasks like manual logging
Faster customer responses thanks to smart call routing and automation
Better collaboration between dealership locations
Full mobility for sales and management staff

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Why Dealerships Are Switching to VOIP

For multi-location automotive businesses, a cloud-based phone system offers:

Massive cost savings on calls and infrastructure
Professional image with one consistent point of contact
Better customer service with faster response times
Flexibility to grow and add locations easily

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Ready to Upgrade Your Dealership Network?

If your dealership group is dealing with high phone bills, missed calls, or clunky communication between sites, it’s time for an upgrade.
Business Telco Solutions will design, install, and support a VOIP system that works for your business—today and into the future.

📞 Call us: 0386098884
🌐 Visit: www.businesstelcosolutions.com.au
📧 Email: arthur@businesstelcosolutions.com.au

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